How do subscriptions and credits work together?
Your subscription gives access to the PIIQ desktop app and an account. Credits pay for AI inference when you run tasks such as DSAR and FOIA Redaction. Buy packs any time; they add to your account balance.
Why should I pay for Pro if credits cost the same?
Because Pro burns 25%-50% fewer credits. On a 2.5GB DSAR, Starter burns £2,619 in credits while Pro burns £1,321—that's £1,298 saved on ONE job. Pro pays for itself immediately.
How is this different from bulk discounts?
Better. Bulk discounts give you cheaper credits but you still burn the same amount. Pro gives you the same credit price (£1) but you burn HALF as many. It's like your car suddenly getting 50% better fuel efficiency.
What if I only process 1-2 DSARs per year?
Starter is perfect for you. But if you process 2+ DSARs, Pro becomes more cost-effective. Use our calculator to see your exact breakeven point.
What is a Unit of Inference?
A dedicated AI machine profile optimised for PIIQ tasks. Enterprise customers can run units on-premise to avoid per-inference credit charges and keep data fully in-house.
What file types are supported?
PDF, DOCX, PPTX, XLSX, TXT, CSV, email exports (mbox, eml) and image-based PDFs via OCR. Ask about specialist formats.
Can I define my own PII patterns?
Yes. Add names, IDs, postcodes and custom patterns per directory — save and reuse across projects.
Do you keep my data?
Processing happens locally by default. Enterprise on-prem keeps inference inside your network. See our Data Processing Agreement.
Do I need to be a compliance expert to use PIIQ?
Yes, we ensure a compliance expert or DPO oversees all DSAR and FOIA requests providing support to you throughout the process, ensuring accuracy and compliance, giving confidence to your team and clients.